We all know the situation where we have to tell someone he had made a mistake with serious consequences. it's understandable that the first initial reaction is one of disbelief, followed by argumentation, explanation, ... and finally acceptance and (hopefully) correction.
We are trying here to show a very serious mistake had been made, with very serious consequences and we are having very serious, clear and indisputable evidence. The "situation" is in hand of a manager and he has several people doing the fact-finding. The person who has made the mistake is no longer directly involved but he is friendly with the fact-finders (not with the manager nor the groups CEO).
How can we make them have a look at the evidence we have?
The only response we got is one of completely ignoring the evidence we present (they literally do not even acknowledge it exist) and I believe that when one fails to respond to the question but answers with all kind of non-relevant issues that is simply because there is no good answer to the question.
We've tried everything on the book:
- We have presented our evidence in writing, over the phone, ... have given explanations, corrected their mistakes, ... all this during about 9 months.
- We have tried to have a mutually trusted friend to act as a go-between but the reaction he got was one of complacency and "we wait and see". We are actually not sure he did had a look to the evidence presented (he claimed he was aware but he might have been mistaken).
- We've tried to go directly to their CEO (given the magnitude of the damages that's even appropriate) but even that only resulted in a statement that everything was seriously verified and no mistake was made without any further explanation. We did get the message that HQ was "not amused" and was seriously considering legal action for informing the CEO (we are not afraid of any legal action, in fact that might be helpful since they would have to reply on the merits).
Without any doubt the truth and the evidence is extremely inconvenient for them and they have spend an enormous amount of time and energy in this file.
The strange thing is that the person who is actually responsible for the management of the situation has recently assured me that they would pay out (substantial) compensation if they believed a mistake was made, explicitly even in the absence of a court conviction. However, he did make it clear they believed no mistake was made. I do believe him on this.