I find it difficult at times to process body language signals and listen completely to a persons issue at the same time. I would love some kind of drills to practice with if anyone knows of any.
I agree! This is my difficulty as well. I have all intentions of paying close attention to the face and the micro-expressions and then I get caught up In the conversation and completely forget what I wanted to do!
Yes - I find it really difficult not to let my attention wander into the conversation topic instead of looking at the body language and facial expression clues.
Practice more is the solution I'm trying - I'm slowly improving.